Effective Date: Feb 1st 2024
1. Introduction
Welcome to GLAMASTAY, your premier glamping booking platform. At GLAMASTAY, we prioritize the protection of your privacy and personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
2. Information We Collect
2.1. Personal Information: When you use our platform, we may collect personal information such as your name, email address, telephone number, postal address, payment details, and any other information you provide voluntarily.
2.2. Usage Information: We may automatically collect information about your interactions with our platform, including your IP address, browser type, device identifiers, pages visited, and other usage data.
2.3. Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience on our platform, analyze trends, administer the website, and gather demographic information.
3. How We Use Your Information
3.1. Providing Services: We use your personal information to facilitate bookings, process payments, communicate with you regarding your bookings, and provide customer support.
3.2. Improving Services: We analyze usage data to improve our platform, develop new features, and personalize your experience.
3.3. Marketing: With your consent, we may send you promotional emails about new services, special offers, or other information we think you may find interesting.
4. Legal Basis for Processing
We process your personal information based on one or more legal grounds, including:
- Your consent
- Contractual necessity
- Compliance with legal obligations
- Legitimate interests pursued by us or a third party
5. Data Sharing and Disclosure
5.1. Third-party Service Providers: We may share your personal information with third-party service providers who assist us in providing our services, such as payment processors, hosting providers, and marketing partners.
5.2. Legal Compliance: We may disclose your information to comply with legal obligations, respond to lawful requests from public authorities, or protect our rights, property, or safety.
6. Your Rights
6.1. Access: You have the right to access the personal information we hold about you and receive a copy of your data.
6.2. Rectification: You may request correction of any inaccurate or incomplete personal information.
6.3. Erasure: You can request the deletion of your personal information, subject to certain legal exceptions.
6.4. Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
6.5. Withdrawal of Consent: If we rely on your consent for processing, you have the right to withdraw consent at any time.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
8. International Data Transfers
Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA) where data protection laws may be different. In such cases, we ensure that appropriate safeguards are in place to protect your data.
9. Children’s Privacy
Our platform is not intended for children under the age of 16, and we do not knowingly collect personal information from individuals under 16 years of age.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [insert contact information].
12. Data Controller
GLAMASTAY is the data controller responsible for the processing of your personal information under this Privacy Policy.
Thank you for choosing GLAMASTAY. We are committed to protecting your privacy and providing you with a secure and enjoyable experience on our platform.